Privacy & Cookies Policy for Traverse Treks Nepal

Last Updated: 4 August 2025

Traverse Treks Nepal (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information, and how cookies are used when you visit our website or contact us.

1. Information We Collect
We may collect personal information that you provide directly to us, including:
Personal Details: Name, email address, phone number.
Travel & Trekking Details: Destination interests, travel dates, group size, budget, fitness level, interests, special requirements, and any other information you choose to share with us as part of an enquiry.
Communication Data: Emails or messages sent to us and our replies.
We may also collect limited technical information automatically when you visit our website, such as IP address, browser type, device information, and basic usage data.

2. How We Use Your Information
We use your information for the following purposes:
To respond to enquiries and provide trekking or travel information.
To tailor recommendations and itineraries based on your preferences.
To communicate with you about your enquiry or services.
To improve our website, services, and customer experience.
To comply with legal or regulatory obligations.
We only process personal data where we have a lawful basis to do so, such as your consent or a legitimate business interest.

3. Sharing Your Information
We respect your privacy and do not sell or rent your personal data to third parties.
We may share information only where necessary, including:
• Service Providers: Trusted third parties who assist with website hosting, email systems, or IT support. These providers are required to keep your data secure and confidential.
• Local Trek or Travel Partners (Where Applicable): If required to organise trekking services, accommodation, transport, or permits, we may share relevant details with partners, but only with your knowledge and consent.
Legal Requirements: Where disclosure is required by law or to protect our legal rights.
Business Transfers: If the business is sold or restructured, personal data may be transferred as part of that process.

4. Data Security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. While we take data security seriously, no online transmission or storage method can be guaranteed to be completely secure.

5. Data Retention
We retain personal information only for as long as necessary to respond to enquiries, provide services, meet legal obligations, and resolve disputes. Data that is no longer required is securely deleted.

6. Your Data Protection Rights
Depending on your location, you may have the right to:
Request access to your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data.
Object to or restrict processing.
Request a copy of your data in a portable format.
To exercise these rights, please contact us using the details below.

7. Cookies Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the website function correctly and improve user experience.

How We Use Cookies
Traverse Treks Nepal uses cookies to:
• Ensure the website functions properly.
• Understand how visitors use the site.
• Improve website performance and usability.

Types of Cookies We May Use
• Essential Cookies: Required for the basic operation of the website.
• Analytics Cookies: Help us understand website traffic and usage patterns (for example, page visits and time spent on pages).

We do not use cookies to collect sensitive personal information.

Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

8. Third-Party Links
Our website may contain links to third-party websites, such as external travel or trekking resources. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their policies separately.

9. Changes to This Policy
We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page, along with an updated revision date.

10. Contact Us
If you have any questions about this policy or how your data is handled, please contact:
Traverse Treks Nepal
Email: arjun@traversetreksnepal.com